RM 020 Certificate in Providing Person-Centred Support Services
- Description
- Curriculum
- Reviews
Supporting a person with complex or special support needs requires more than following a plan. It requires careful assessment, respectful communication, sound judgement and genuine collaboration with the person, their family, carers, colleagues and health professionals.
This practical course develops the skills needed to provide person-centred support under the supervision of a relevant professional. Participants will learn how to identify and prioritise complex needs, recognise co-existing issues and understand how those needs may affect the person’s wellbeing, relationships, independence and quality of life.
The course explores how to work collaboratively with the person to establish meaningful goals, identify appropriate supports and develop an individualised plan that reflects their choices, strengths, rights and priorities. Participants will also learn how to coordinate services, clarify roles and responsibilities, monitor whether supports are working and contribute to plan reviews when needs or circumstances change.
Important areas of practice are addressed throughout the course, including professional boundaries, consultation with specialists, risk, safeguarding, documentation, restrictive practices, human rights and the role of the NDIS Quality and Safeguards Commission.
By the end of the course, participants will be better equipped to support people with complex needs in a way that is coordinated, lawful, respectful and focused on achieving the best possible quality of life.
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Topic 1 Part 1: Providing Person-Centred Support ServicesLearn how to recognise client support needs, understand individual preferences and contribute to support that promotes dignity, choice and independence.
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2Topic 1 Part 2: Recognising the support a Client requires.
Learn how to recognise client support needs, understand individual preferences and contribute to support that promotes dignity, choice and independence.
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3Topic 2 Part 1: Providing Person-Centred Support Services:
Learn how to provide safe, respectful and person-centred support that promotes dignity, choice, independence and wellbeing. By completing this unit, students will build confidence in providing support services that are practical, compassionate and centred on the needs of each individual client.
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4Topic 2 Part 2: Providing Person-Centred Support Services:
Learn how to provide respectful support to clients by understanding cultural differences and ensuring their privacy and dignity. Develop skills to communicate effectively and collaborate with other service providers. Learn how to provide safe, respectful and person-centred support that promotes dignity, choice, independence and wellbeing.
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5Topic 3: Tracking Client Support and Responding to Change
Learn to effectively monitor client support, recognise changes in needs or wellbeing, and respond through clear reporting, communication and review.and enhance support services for clients by ensuring high standards, involving clients in feedback, problem-solving for service improvement, and promoting client self-determination in decision-making.
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6Topic 4 Part 1: Maintaining Privacy, Confidentiality and Professional Boundaries
Learn how to protect client information, respect confidentiality, maintain professional boundaries and follow workplace requirements when providing support. By completing this lesson, students will understand how to maintain trust, protect client dignity and provide support in a safe, respectful and professional way.
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7Topic 4 Part 2: Documenting Changes in Client Needs
Learn the importance, purpose, and procedures for creating and maintaining accurate, reliable, and usable documentation according to organisational policies. Learn how to recognise, record and report changes in client needs using clear, accurate and professional documentation.
Understand storage protocols and ensure compliance and confidentiality. By completing this topic, students will build confidence in documenting client changes accurately while protecting privacy, dignity and quality of care.
