- Description
- Curriculum
- Reviews
This course equips learners with essential communication skills needed in healthcare settings. Participants will learn to effectively use verbal and non-verbal communication, communicate clearly with patients and colleagues, confirm understanding, and maintain confidentiality. The course also covers collaborative interactions and handling sensitive information.
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Topic 1: RM COM005 Communicate Effectively with PeopleThis course equips learners with essential communication skills needed in healthcare settings. Participants will learn to effectively use verbal and non-verbal communication, communicate clearly with patients and colleagues, confirm understanding, and maintain confidentiality. The course also covers collaborative interactions and handling sensitive information.
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2Topic 2: RM COM005 Identify Lines of Communication between Organisation and other Services
Explore the dynamics of communication within the healthcare and care industry. Learn about the various services available, the importance of using appropriate terminology, and effective networking strategies to enhance collaboration between different service sectors.
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3Topic 3: RM COM005 Address Constraints to Communication
Explore effective communication strategies in healthcare settings, addressing constraints and conflicts, enhancing cultural competence, and understanding healthcare challenges.
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4Topic 4: RM COM005 Report Problems to Supervisor
Understand the importance of legal and ethical responsibilities in the workplace. Learn how to comply with these responsibilities, report breaches, and resolve conflicts effectively.
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5Topic 5: RM COM005 Complete Workplace Correspondence and Documentation
This course covers essential skills for completing workplace documentation and correspondence. Learn how to adhere to legal and organisational procedures, use clear and objective language, and utilise digital media effectively. Gain knowledge in reading, understanding, and securely handling various workplace do
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6Topic 6: RM COM005 Contribute to Continuous Improvement
Explore the essential methods to contribute to and implement continuous improvements in healthcare and care services. This course covers identifying and voicing work practice improvements, promoting changes, seeking feedback for skill development, and understanding the organisation’s goals, all aimed at enhancing service quality and organisational growth.
